|
|
1.
|
Please explain
how the Internet course works if I have received a ticket?
Our 4-hour state
approved Internet course is taken from your own computer at your own
pace. You can register and take the course online. You will
read 4 chapters and then take a final exam. When you complete the
final exam, we will mail your certificate of completion to the address
you provided us when you registered. You must return your
certificate to the county clerks office in the county you received the
ticket and the points will be removed from your license.
|
|
|
2.
|
When will I receive
my certificate?
We will mail
out your certificate the same day you complete the
course. Your certificate will be mailed to the address you
provided us when you registered. Below is an example of when you
can expect to receive your certificate:
Delivery Options
|
I completed your course on:
|
I will receive my certificate on:
|
Number of Days:
|
Email
Delivery
|
Monday
|
Same day the course is completed
|
Same day the course is completed
|
Regular Mail Delivery
|
Monday
|
Cannot Track Reg. Mail
|
Appx. 3 to 5
|
2nd Day Delivery
(Must complete before 2PM EST Time)
|
Monday
|
Wednesday
|
2
|
Next Day Delivery (Overnight)
(Must complete before 2PM EST Time)
|
Monday
|
Tuesday
|
1
|
|
|
|
3.
|
What is the
price of your Internet course?
Our prices
start at $29.99 for the Internet course. You can make your payment
online with a major credit card or bank debit card or you can mail us a
check
or
money order.
|
|
|
4.
|
How many days
do I have to pay my ticket and attend traffic school?
You have 30 days to pay your ticket. From the
day you pay your ticket you have either 60 or 90 days to complete traffic
school. You should contact the county clerks office where you
received the ticket to find out exactly what the rules are in that
county. You can use our county clerks directory http://www.floridatrafficschools.com/Clerk%20Of%20Court%20Directory.htm
on our home page to find the phone number and website for all 67 county
clerks in Florida.
|
|
|
5.
|
|
Does it still
take 4 hours if I take the course online?
Yes, the
Internet course will take 4 hours. All Basic Driver
Improvement courses online are required to be 4 hours. This requirement
is regulated by the Department of Highway Safety Motor Vehicles
(DHSMV). Below is a chart explaining the minimum time requirements:
Summary of Chapters
|
Minimum time required
|
Chapter 1
|
60 Minutes
|
Chapter 2
|
60 Minutes
|
Chapter 3
|
60 Minutes
|
Chapter 4
|
60 Minutes
|
Final Exam
|
40 question exam - No time requirements on
final exam
|
|
|
|
6.
|
Do I have
to take all 4 hours at one time or can I log on and off the
program anytime?
You can enter
the program as many times as you would like. Our Internet program
keeps track of your time and you will always start exactly where you left
off at when you last logged of our program.
|
|
|
7.
|
|
I am taking
your course and I have been disqualified from the program, what should I
do?
You may
have been disqualified for the following reasons:
|
Dial up
internet connections can be slow and it may have disconnected you
|
You did not answer
the security question in time
|
You walked
away from your computer for a few minutes
|
If you have been
disqualified from the program, please call our office during business
hours and one of our customer service representatives will assist you
|
|
|
|
8.
|
Is your
course approved by the state in all 67 Florida counties?
Yes, our
Internet course is approved by the state in all 67 Florida
counties. If you received a ticket in the state of Florida, you can
sign up for our course now. Our course is approved by the
Department Highway Safety Motor Vehicles (DHSMV).
|
|
|
9.
|
Do you offer
the first time drivers class, 8-hour class or the 12 hour class online?
|
|
|
10.
|
I am taking
your course and the timer is not working correctly?
If you are taking our course
and having problems with the timer at the top of the page, please call
our office and we will have our technical staff address the issue.
We understand our customers are using different computer programs
and software. Additionally, customers have different Internet
connections which may cause an occasional technical problem.
Please be patient, our customer service representatives will help
you with your technical questions.
|
|
|
11.
|
I am signed
up for your course and I cannot log back into the program?
Go to the box at the right
hand corner that says "Returning Students". Type
in your User ID and Password. If
the program is not accepting your information, please call customer
support during business hours and we will be happy to assist you. The toll
free number is 1-800-800-7121.
|
|
|
| | |